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Utilization and Development of Human Resources

Human Resources Development Policy

Shiseido has been earnest in its human resources development since it was founded. The Company, in fact, was once known in society as "Shoseido" which translates to "hall of scholars."
We will aim to be a company "filled with energy" and "that the younger generation adores," as stated in VISION 2020. To that end, under the slogan "People First," we will be developing many personnel who relates to both “innovations” and “value” and thus strengthen the Company through the power of people to be an organization that is a notch above competitors.

For that purpose, we have established the working principles, "TRUST 8" which are principles of actions to achieve VISION 2020, and "Organization and Human Resources Principles" that define the ideal organizations and personnel. These principles are our guidelines in human resources development and require employees to take on consumer-centered challenges, keep taking actions, motivate people, and lead others by setting examples worth following.

Performance Management

Aiming to link individual employee's growth to that of the company, and to produce great achievements as an organization, we have introduced the Performance Management since 2016.
Most ability development is achieved through job experience. Therefore, Shiseido conducts ability development at each job site as each person takes on the challenge of high goals, acquires new knowledge and skills, and uses them to develop their abilities, while managers support their growth through coaching and giving feedback.
We conduct continuous training concerning the Performance Management for managers who are the key to this process.
Moreover, we use the Action Survey "GIFT," which allows subordinates to give feedback on managers' day-to-day actions. Thus we aim to develop a corporate culture of growth by improving managers' performance management skills and mutual feedback.

Effective Use and Development of Human Resources on a Global Level

As a result of the shift to the matrix organization system, which cross-matches five brand businesses with six regional headquarters, effective use and development of human resources on a global level are becoming more and more important. Due to this, we have started promoting global talent management, in which we fully utilize people’s capabilities through a series of processes, such as human resources employment, selection, development, and appointment. For example, we aim to develop human resources capabilities to use appropriate personnel in appropriate positions and to prepare for the future with global perspectives. To that end, we find excellent personnel on a global level, promote mobility between regions and enhance leadership at every layer from the young to the top through the Shiseido Leadership Academy, which provides assessments and collective training to managers selected from all over the world. We also offer the Future Leader Program for young employees in non-managerial positions, providing opportunities of voluntary participation in domestic/overseas MBA courses and overseas residential-type intensive English training (full time/short time), etc.
In addition, to accelerate these initiatives, we plan to start the English mandate mainly at our HQ in Japan from October 2018, placing emphasis on employees' communication skills in English.

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