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Health and Safety
of the Shiseido Group

Initiatives for health management and health and safety measures

"BEAUTY INNOVATIONS FOR A BETTER WORLD." This is the significance of Shiseido's existence, and our corporate mission is to contribute to the sustainability of a beautiful and healthy society and the earth by enriching people's hearts with "beauty" and bringing joy and happiness to their lives. To realize this philosophy, employees must lead a healthy, prosperous, and happy life and embody their healthy beauty. And as a foundation to support the employees, we need an environment where they can work safely and securely. To achieve this, Shiseido is working with the Shiseido Health Insurance Society to formulate the "Shiseido Health Declaration" to clarify support for employees to live a healthy and beautiful life. We have also established an "Occupational Health and Safety Management System" that realizes a safe and secure working environment for people working in the Shiseido Group. Furthermore, we have formulated the "Shiseido Vision Zero Declaration (Safety Declaration)" aiming for zero lost time accidents in all workplaces. We will continue to evolve activities based on the above, minimize occupational safety risks, and invest in health to make our employees healthier and as a result, give back to society. We aim for a virtuous cycle. Shiseido delivers beauty to consumers. We will continue to shine 100 years from now and will do our utmost to manage health and safety measures so that we can become a company that diverse people around the world know and trust.

Representative Director, Chairman and CEO

Representative Director, Chairman and CEO

Masahiko Uotani

Uotani

Shiseido Health Declaration

Our mission is “BEAUTY INNOVATIONS FOR A BETTER WORLD.” To that end, we promote initiatives for employees and their families to live beautifully and healthily based on our perception that beauty and health are sources of vitality.

<Our principles>

  • As members of a company delivering beauty, each and every employee shall have awareness and knowledge and take action proactively to work healthily, physically and mentally.

  • Shiseido will endeavor to provide opportunities for our employees to speak freely with each other about beautiful lifestyles and health for mutual growth.

  • Shiseido will endeavor to create a safer and more comfortable work environment and will actively support the efforts of employees and their families in cooperation with the Shiseido Health Insurance Society.

Promotion system

Regarding promotion, the officer in charge of human resources acts as the Health Management Representative (Chief Wellness Officer), and the Wellness Support Group of the People Division and Shiseido Health Insurance Society collaborate to support each office (of the Shiseido Group in Japan) to take the initiative to maintain and promote employee health. In addition, the Health Management Representative and each officer, department manager, and responsible person jointly discuss support for employee voluntary health initiatives.

Health Management System

Health Management System

Objectives of Health Management in Shiseido

Objectives of Health Management in Shiseido

<Shiseido Group’s health and safety mascots>

The twin mascots were born in 2023 wishing for the health, safety, and peace of mind of all employees.
They were designed with a motif of camellia petal and heart.

Health mascot: WELL-chan

Health mascot: WELL-chan

Safety mascot: SAFY-chan

Safety mascot: SAFY-chan

Numerical Targets for Health Management

The status of employees' health efforts is evaluated by setting KPIs. The analyzed employee health data is used to implement health-related initiatives for the Shiseido Group in Japan.

Numerical Targets for Health Management[PDF:295KB]

Priority Initiatives to Realize Health Management

<Five Priority Initiatives>

①Lifestyle Initiative

Lifestyle Initiative

②Tobacco Free Initiative(Promotion of non-smoking)

Tobacco Free Initiative(Promotion of non-smoking)

③Women’s Health Initiative

Women’s Health Initiative

④Mental Health Initiative

Mental Health Initiative

⑤Cancer Initiative

Cancer Initiative

Key initiatives

Accomplishments of the Lifestyle Initiative

Accomplishments of the Lifestyle Initiative

Implementation rate of health support program


FY2019 FY2020 FY2021
Number of target people 1,382 1,574 1,416
Number of target people who completed the program 700 837 803
Completion rate 51.4% 53.2% 56.7%
National average of
completion rate
27.4% 26.9% 31.2%

■Actual settings of health fair

【Participating employee feedback】
”I appreciate that I got a lot of advices in a short time.”
”I noticed bad things more than I thought, which gave me a lot to think about.”

Health care special menu in collaboration with Shiodome cafeteria

<Health care special menu in collaboration with Shiodome cafeteria>

Health fair at Saitama Office

<Health fair at Saitama Office>

■Actual settings of health seminar

Actual settings of health seminar

【Participating employee feedback】
"The seminar reminded me that a healthy lifestyle is the source of beauty. It made me recognize that it’s important to find an image of what I want to become.”
“If I was alone, I may have given up. Together with other participants, I was able to finish the course.”

Accomplishments of the Non-smoking Promotion Initiative

Accomplishments of the  Non-smoking Promotion Initiative

Accomplishments of the Women’s Health, Cancer, and Mental Health Initiative

Accomplishments of the Women’s Health, Cancer, and Mental Health Initiative

The 1st menopause event at Shiodome Office

<The 1st menopause event at Shiodome Office>

The 2nd menopause event at Hamamatsucho Office

<The 2nd menopause event at Hamamatsucho Office>

More

Shiseido certified in the “2024 Health & Productivity Management Outstanding Organizations Recognition Program” (Large Enterprise Category, White 500)

Shiseido, together with 21 domestic affiliated companies in the group, was certified in the "2024 Health & Productivity Management Outstanding Organizations Recognition Program (Large Enterprise Category, White 500) run by the Ministry of Economy, Trade and Industry (METI) and the Japan Health Conference.”*1

Health and Productivity White 500

In recent years, the areas of wellness and wellbeing have been attracting greater attention, with an increasing number of companies aiming for outstanding health and productivity management*2. While the number of companies participating in the Survey on Health and Productivity this time was 3,523, the highest number ever (up 10% from last year), the Shiseido Group was able to enter the top 10% in the large enterprise category and receive “White 500” certification (This is the fourth time in total ). Going forward, we will continue to strive to achieve even greater heights in order to maintain and improve the health and safety of our employees.

  1. *1: Since 2017, the Ministry of Economy, Trade and Industry (METI) and the Japan Health Council have jointly certified the top 500 companies and corporations that practice particularly excellent health and productivity management as "Health & Productivity Management Outstanding Organizations."
  2. *2: “Health and productivity management” is a registered trademark of the NPO Health and Productivity Management Study Group.
Name of certified corporation Names of affiliate corporations also certified
Shiseido Corporation Japan Retail Innovation Co., Ltd.
KODOMOLOGY Co.,Ltd.
Pierre Fabre Japon Co., Ltd.
Shiseido Astech Co., Ltd.
IPSA Co., Ltd.
Ettusais Co., Ltd.
ETWAS Co., Ltd.
EFFECTIM Co., Ltd.
The Ginza Co., Ltd.
Shiseido Parlour Co., Ltd.
Hanatsubaki Factory Co., Ltd.
Shiseido Interactive Beauty Co., Ltd.
Shiseido Japan Co., Ltd.
Shiseido Beauty Academy
Shiseido Corporate Pension Fund
Shiseido Health Insurance Society
Shiseido Child Foundation
Shiseido Beauty Salon Co., Ltd.
Shiseido Pharmaceutical Co., Ltd.
Shiseido Labor Union
Shiseido Creative Co., Ltd.
More

COVID-19 prevention measures taken by the Shiseido Group in Japan

The Shiseido Group in Japan has adopted the “Shiseido Hybrid Work Style,” a new working style which places the highest priority on the safety and health of employees with the aim of preventing the spread of COVID-19 and improving the performance and productivity of employees and organizations.
Since the adoption of the Shiseido Hybrid Work Style, which allows employees to work either at the office or home depending on their roles, employee workstyles have become more diverse. The Shiseido Group in Japan has taken measures to address health issues associated with remote work that are different from those previously experienced.

  • Provision of information for employees
    We conducted a survey among employees who choose to work remotely to understand their current situations and needs. Based on the survey results, we are providing information on dieting and exercise, advice from occupational physicians and counsellors, and tips for working remotely.

  • Lunchtime session (live streaming)
    To reduce employees’ stress and promote communication,we stream information on topics such as lower back pain, women's health, and preventive measures against alcoholism.

<Lunchtime session (live streaming)>

<Lunchtime session (live streaming)>

  • Online consultation
    We have provided online video consultation to employees who choose to work remotely as part of our efforts to prevent the spread of infection. This has facilitated employees to communicate with occupational health care staff, enabling rapid response to health concerns.

  • Measures for infection control taken by the Health Management Office
    We are working to prevent the spread of COVID-19 by preparing alcohol sanitizers and installing acrylic boards and partitions in consultation spaces for employees entering the Health Management Office.

  • Workplace COVID-19 vaccination program
    From August 2021, we have implemented workplace COVID-19 vaccination programs for employees and their families at each location of the Shiseido Group in Japan. So far, we have administered two doses each to approximately 10,000 people. In addition, the third (booster) doses were administered to employees in April 2022.

Workplace vaccination: Reception

<Workplace vaccination: Reception>

Workplace vaccination: Filling the vaccine into syringes

<Workplace vaccination: Filling the vaccine into syringes>
More

Shiseido Vision Zero Declaration(Safety Declaration)

Shiseido pursues "PEOPLE FIRST," which is an important management philosophy for people working in the Shiseido Group to bring about innovation in society by producing results. To that end, our vision is to create an environment in which people working in the Shiseido Group can work safely and securely, and to achieve zero lost time accidents*1 at all workplaces.

  • *1:Lost work accident (Injuries and illnesses during work or commuting in Japan which lead to one or more days off)

Behavioral guidelines

This guideline applies to officers and employees (including dispatched employees and employees of cooperating companies) engaged in the Shiseido Group in Japan and overseas.

<Preventive measures>
We will specify the issues at individual workplaces through thorough risk assessment*2 and based on the data analysis of lost work accidents, and we will take measures against hazards at the workplaces to create a secure working environment for all people.

<Continuous education and compliance with rules> We take responsibility for our own safety and the safety of the people around us, receive regular education on health and safety, practice it, and act according to the set rules.

<Improvement activities>We will share and discuss the cases of internal lost work accidents in the Shiseido Group with top management and the officers in the individual sectors at the health and safety management system committee meeting and take proactive countermeasures.

  • *2:Standardized safety evaluations to prevent accidents and activities to identify potential causes of danger
    This Code of Conduct is developed with reference to the Occupational Health Hierarchy Controls of the National Institute for Occupational Health and safety.

Health and safety promotion system

In promoting this, the officer in charge of human resources will become responsible for health and health and safety management, support business areas in Japan and overseas, and actively drive the maintenance and promotion of the health and safety of employees. Under the supervision of the Board of Directors on important occupational health and safety commitments, the health and safety manager will work with each officer, department head, and manager to support employees' voluntary efforts for health and safety.
In addition, at the Shiseido Group's domestic sites, we have set up a hygiene committee as well as a health and safety committee in accordance with laws and regulations to create a safe and comfortable working environment through investigation and deliberation. At laboratories and factories, we have established an occupational health and safety policy and a health and safety committee to improve upon dangerous areas and dangerous actions working toward our ultimate aim of zero lost time accidents at domestic factories.

Health and safety promotion system

Medium- to long-term goals

The Shiseido Group aims to become a global, top-level, safe company. As a KPI, we have set a target value of achieving the leave frequency rate*3 "0.1 or less" by 2030. We incorporate action plans with quantitative goals and order of priority to address health and safety risks. Creating an environment where employees can work safely and securely and having all employees work vigorously will lead to reduction of business risks and costs and increase of profits. Currently, we are able to ensure elevated safety of people working in the Shiseido Group compared to all industries in Japan and the chemical and manufacturing industries, but we will implement various measures to aim for even higher levels.

  • *3:Lost Time Injuries Frequency Rate (LTIFR): Number of occupational accidents accompanied by leave / total working hours x 1,000,000

<COMMITMENT 2023>

  • 【SHOP】 Reduce the number of work-related accidents resulting in absence from work by 50% compared to the number of such cases in 2022
  • 【R&D】Standardization of risk assessment of chemical substances
  • 【Supply Network】Certification of ISO 45001 for our factories in Japan

▼Comparison of the percentage of leave of absence between the domestic Shiseido Group and all domestic industries, chemical industries, and manufacturing industries

Comparison of the percentage of leave of absence between the domestic Shiseido Group and all domestic industries, chemical industries, and manufacturing industries

Occupational health and safety issues

We, the Shiseido Group, shall specify the issues we are facing from the data analysis of lost time accidents and develop our action plans with quantitative goals and order of priority. In 2022, a total of 111 accidents involving work stoppages occurred in the Shiseido Group in Japan. These included both regular and dispatched workers. 26 cases were reported as lost time accidents with at least a day off and 2 of the 26 cases involved dispatched workers. 42 of the 111 occurred due to stumble/falling and 18 of the 42 occurred on stairs. Therefore, it has become a standard rule in the Shiseido Group to "hold the handrail when on stairs.” In addition, 76% of the stumble/falling occurred at the cosmetic shops and beauty salons. Since it is now clear where the hazardous workplaces are, day-by-day collaboration with tenant owners is deemed crucial to improving our work environments. It will first be necessary for our headquarters to ascertain effective approaches and later implement them at our affiliates.
We believe that better safety awareness among all people in the Shiseido Group will be one of the essential factors in implementing successful safety measures. In order to clarify appropriate measures and actions in the future, we plan to incorporate what we call a "Safety Culture Diagnosis" into our safety and health education as an indicator of safety awareness among people working in the Shiseido Group.

In addition, to achieve our health and safety goals by 2030, we must prevent future accidents by implementing company-wide safety education and sharing information beyond the business domain, rather than relying on the governance at each site.
Furthermore, it is essential to strengthen safety education especially for people in their 50s and 60s, who suffer many occupational accidents, to comply with the health and safety laws and regulations that will be further regulated in the future, and we need to reduce the risk of damaging society’s trust in us.

Current and future efforts

To achieve the goal based on the above issues, we have built an "occupational health and safety management system" from 2022, positioned it as an initiative involving management, and are carrying out activities to protect the safe and secure working environment. As a company-wide initiative, we analyze the occurrence status, factors, and countermeasures of occupational accidents every month and share the reports with the health and safety manager at the Occupational Health and safety Management System Committee meeting, which is held four times a year. For the committee's seventh meeting in April 2023, a kick-off meeting was held with top management of the Kakegawa Factory and safety personnel from each department. All members met where a lost work accident occurred, and they were informed on the cases at the Kakegawa Factory. Being able to focus on the “lost time accidents on stairs” was a good experience. We also welcomed members from the Labor Union to exchange opinions on Shiseido Group’s health and safety in the periodical committee meeting and in the Safety Management System Committee meeting on the same day. In the future, we plan to have more periodic meetings and will be interested in hearing the opinions of-site members to create better workplaces in the Shiseido Group.

① Participation of persons in charge of factories, laboratories, storefronts, and offices, as well as executives from each area

Participation of persons in charge of factories, laboratories, storefronts, and offices, as well as executives from each area

Place of lost time accident, and the sharing of countermeasures

Place of lost time accident, and the sharing of countermeasures

We are also upgrading the “Safety Culture” in the Shiseido Group, taking preventive measures against lost time accidents by analyzing lost time accidents and behavioral characteristics from past practices and continuing safety education to take preventive measures and detect hazard points. Meanwhile, we will promote the reduction of the accident ratio during commuting as well as during working time to protect all the people in the Shiseido Group.

The details of future efforts in each business area are as follows.

  • Factory / Logistics Center:

    The factories / logistics centers are promoting the certification of GSMS (Global Safety Management System), which sets common occupational health and safety standards in Japan and overseas. At the factories / distribution centers,various education and training are conducted including a review of past occupational accidents, but at the Kakegawa Factory, as training to experience safety, a “sensing danger as danger” training was conducted for all workers in the production area (including indirect employment and employees with disabilities). We plan to start operating GSMS in 2023 and obtain ISO 45001 certification at our factory bases around the world by the end of 2024. (Acquisition of factories complete as of December 2021: Shanghai Factory, Beijing Factory, Hsinchu Factory, Kakegawa Factory, Gien Factory and Val de Loire Factory.) ISO 45001 certified factories have established and implemented the necessary processes to prepare for and respond to possible emergencies. We also conduct systematic education and training, as well as regular internal audits and evaluations for the maintenance and management of the process and ongoing improvement.

Members and Chief Supply Network Officer of the Kakegawa Factory, which received ISO 45001 certification in 2023.

Members and Chief Supply Network Officer of the Kakegawa Factory, which received ISO 45001 certification in 2023.

  • Research institute:

    The research institute has set up contact persons for health and safety at each base in Japan and overseas to share information on occupational accidents and near-miss incidents that have occurred in Japan and overseas. In addition, domestic research institutes manage their chemical substances with their own IT systems, and by efficiently conducting risk assessments for increasing chemical substances without omission, we have achieved legal compliance and will be a researcher in the future. We aim to protect your health and safety.

  • Shops / Sales & Offices:

    We are promoting preventive measures against occupational accidents in shops, sales and offices based on our monthly health and safety meeting. We are analyzing the cause and circumstances of occupational accidents and are sharing what we find with other areas. Accumulating near-miss information is also useful when analyzing cases from various angles. We strive to give feedback to on-site members in an easy-to-understand format. We have been promoting preventive measures against occupational accidents attributable to a fall at workplaces, mainly at shops, to create safe and secure working environments for the past few years.

 

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