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News Release

Release Date: Jul. 27, 2017

Publisher: Shiseido

Management / Financial Result

Notice and Apology Regarding Voluntary Recall of Shiseido Group Products (Sunscreens)

Shiseido Group is voluntarily recalling three of its sunscreen products.
We have found out that some of these products, manufactured under certain conditions, develop granular texture which feels uncomfortable upon application, and therefore do not meet our quality standards. The products do not present any safety issue, and their UV protection effect is unimpaired.
The affected products are already being replaced at our distributors, as well as to consumers who have approached us with complaints.

We deeply apologize for any inconvenience and concerns this may cause our consumers and business partners. As Shiseido Group places particular importance on offering high-quality and ultimately safe products that would satisfy consumers, we will take steps to prevent any reoccurrence, placing further emphasis on quality control of our products.

For details including a list of products subject to recall, please refer to PDF.

Contact information and response to consumers

If you purchased or received any of the above products, please contact our recall hotline (see below) to arrange for exchange of the product.
We will start accepting Internet inquiries from 15:00 (JST) Thursday, July 27, and inquiries by phone from 09:00 (JST) Friday, July 28.
Shiseido Company, Limited Hotline for sunscreen products recall
Toll-free number (Japan only): 0120-172-693
Operating hours: Jul 28 (Fri) – Aug 4 (Fri): 9:00 – 21:00 (including Saturdays and Sundays)
After Aug 7 (Mon): 9:00 – 17:00 (except Saturdays, Sundays and National Holidays)
Internet inquiries (PCs, smartphones, etc.): 24 hours a day

※The content of the release is correct as of the time of release, but please note that it may in some cases differ from the latest information.